Frequently Asked Questions (FAQ)
Delivery
What are the delivery times?
Orders are generally delivered within 8 to 10 working days in metropolitan France (including preparation).
Delivery times may vary depending on the destination or peak seasons.
Do you ship internationally?
Yes.
WM Paris ships to many countries, including in Europe, Switzerland, the United Kingdom, the United States, and Canada.
How do I track my order?
As soon as your order is shipped, you will receive an email containing your tracking number, allowing you to track your parcel in real-time.
My package is delayed, what should I do?
If the announced deadline has passed, please contact our customer service at contact@wmparis.com. We will carry out the necessary checks with the carrier.
Payment
What payment methods do you accept?
We accept, among others:
- Visa
- Mastercard
- Carte Bancaire
- American Express
- Apple Pay
- Shop Pay
- PayPal
- Klarna (subject to eligibility)
Are payments secure?
Yes.
All transactions are fully secured thanks to Shopify Payments and our certified payment partners.
No banking data is stored by WM Paris.
Can I pay in instalments?
Depending on your eligibility and country, payment in instalments may be offered via Klarna at checkout.
Moissanite
What is moissanite?
Moissanite is a precious stone known for its exceptional brilliance and high resistance. It offers remarkable sparkle while being a modern alternative to natural diamonds.
Is it as brilliant as a diamond?
Yes.
Moissanite has a very high refractive index, which gives it a particularly intense sparkle.
Is it a real stone?
Yes.
Moissanite is a real stone, distinct from diamond, appreciated for its optical qualities and durability.
Does moissanite lose its sparkle?
No.
With normal maintenance, it retains its brilliance permanently.
Ring sizing
How do I find my size?
We provide a detailed size guide to help you choose the most suitable size.
I ordered the wrong size.
If your ring has not been personalised, please contact us quickly at contact@wmparis.com. We will work with you to find the most suitable solution.
Warranty
Are the jewels guaranteed?
Yes.
All WM Paris jewellery benefits from the applicable legal guarantees against conformity defects and hidden flaws.
What does the warranty cover?
The warranty covers manufacturing defects found under normal use conditions.
It does not cover:
- normal wear and tear;
- scratches;
- impacts;
- deformations;
- damage related to improper use.
How do I contact after-sales service?
Our team is available at:
contact@wmparis.com
We will respond as soon as possible.
Engraving
Do you offer an engraving service?
Yes.
A selection of jewellery can be personalised through our engraving service.
Can an engraved ring be returned?
No.
In accordance with regulations, personalised or engraved jewellery cannot be returned, except in case of a manufacturing defect or non-conformity.
Can I modify my engraving after placing an order?
Engraving is started quickly after your order is validated.
If you wish to make a modification, please contact us immediately. However, we cannot guarantee that the request can be taken into account if production has already started.
Contact
How to contact WM Paris?
Our customer service is available:
📧 contact@wmparis.com
We commit to responding to your request as soon as possible.
What are your opening hours?
Our customer service is available:
Monday to Friday: 9:00 AM – 6:00 PM (Paris time)
Requests received outside these hours will be processed on the next business day.