Refund policy

Last updated: 11 July 2026

At WM Paris, we pay particular attention to the quality of our creations. Every return request is subject to a rigorous inspection to ensure that returned products strictly comply with the conditions below.

1. Return conditions

You have 30 days from receipt of your order to request a return.

To be accepted, the product must imperatively be:

  • new;
  • never worn;
  • never used;
  • free from any scratches, impacts, signs of wear or deterioration;
  • returned in its original packaging;
  • accompanied by all its accessories, certificates, cases and any promotional gifts.

WM Paris reserves the right to refuse any return that does not meet these conditions.

2. Quality control

Every return is inspected by our team before any approval.

Any product showing:

  • a scratch;
  • a deformation;
  • a missing stone;
  • traces of perfume, make-up or cosmetics;
  • signs of handling or wear;
  • incomplete or damaged packaging,

may be refused and returned to the customer.

3. Products excluded from returns

For reasons of hygiene, personalization and manufacturing, the following products are neither taken back nor refunded:

  • engraved jewelry;
  • personalized products;
  • made-to-order creations;
  • special orders;
  • gift cards.

These sales are final, except in the event of a lack of conformity or a hidden defect.

4. Return costs

Except for an error attributable to WM Paris or a defective product, return costs remain the customer's responsibility.

The customer is responsible for the parcel until it is duly received by WM Paris.

We recommend sending it with tracking and insurance.

WM Paris cannot be held liable for a parcel lost, stolen or damaged during return transport.

5. Exchanges

WM Paris does not offer direct exchanges.

If you would like another model, size or finish, we invite you to make a return (subject to its acceptance) and then place a new order.

6. Refunds

Once the return has been received and approved by our quality department, the refund is issued to the payment method used for the order.

The refund takes place within a maximum of 14 days, in accordance with regulations.

WM Paris reserves the right to defer the refund until the product is actually received or until proof of shipment is provided.

7. Refusal of refund

WM Paris reserves the right to refuse a refund, in particular when:

  • the legal deadline has passed;
  • the product has been worn or used;
  • the product is incomplete;
  • the product is damaged;
  • the product has been personalized;
  • accessories, certificates or packaging are missing.

In the event of a refusal, the product will be reshipped to the customer at their own expense.

8. Defective product

If a product shows a manufacturing defect on receipt, please contact us as soon as possible at:

contact@wmparis.com

Depending on the situation, WM Paris may offer:

  • a repair;
  • a replacement;
  • or a refund, in accordance with the applicable legal guarantees.